Terms of service

PawTomated Terms & Conditions

Last Updated: August 2026

1. Overview

Welcome to PawTomated. Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “PawTomated” refer to PawTomated.

These Terms & Conditions govern your use of our website, products, services and related features. By accessing, browsing or purchasing from our website, you agree to be bound by these Terms and our applicable policies.

If you do not agree with these Terms & Conditions, please do not use our website or services.

2. Eligibility and Account Information

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws that apply to you.

If you create an account, you are responsible for keeping your login information secure and for all activity carried out through your account.

You agree to provide accurate, current and complete information when placing an order or creating an account. You must update your information if it changes.

We reserve the right to suspend or terminate accounts where we reasonably believe that information is inaccurate, fraudulent or that these Terms have been breached.

3. Products and Product Information

PawTomated sells pet accessories, necessities and related products.

We make reasonable efforts to ensure that product descriptions, images and information are accurate. However:

  • Product colours may appear differently depending on your screen or device.

  • Product packaging or appearance may occasionally differ from website images.

  • Product descriptions and availability may change without notice.

  • We may discontinue products or limit quantities at any time.

It is your responsibility to check that a product is suitable for your pet before use.

4. Pet Safety and Product Use

You are responsible for using products safely and appropriately.

Pets should be supervised where appropriate, particularly when using toys, accessories or products containing small parts.

Please follow any safety instructions, age recommendations or usage guidance provided with the product. If you are unsure whether a product is suitable for your pet, we recommend seeking advice from a qualified professional.

Nothing in these Terms removes any legal rights you may have as a consumer.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

We reserve the right to accept, refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an error in the product description or price.

  • Payment cannot be authorised or processed.

  • Fraudulent or suspicious activity is suspected.

  • We are unable to fulfil the order for another legitimate reason.

We may contact you using the information provided with your order if we need to make changes or inform you about a cancellation.

Please check your order carefully before submitting it.

6. Prices and Payments

Prices displayed on our website may change from time to time.

The price applicable to your purchase will normally be the price displayed when you place your order, subject to correction of genuine errors.

Any applicable delivery charges, taxes or other charges will be shown where required before you complete your purchase.

You agree to provide accurate and current payment and billing information.

We reserve the right to cancel or refuse an order where payment cannot be successfully processed or where we reasonably suspect unauthorised or fraudulent activity.

7. Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

We will make reasonable efforts to deliver your order within the stated timeframe, but delays may occur due to circumstances outside our reasonable control, including delays caused by delivery carriers, customs or other unforeseen events.

Please ensure that the delivery address and contact information you provide are accurate.

Your statutory consumer rights are not affected by these Terms.

8. Returns and Refunds

Returns, exchanges and refunds are subject to our applicable Returns and Refunds Policy.

Where consumer protection law gives you rights to cancel, return or receive a refund, those rights will apply in addition to any voluntary policy offered by PawTomated.

Please review our Returns and Refunds Policy before making a purchase.

9. Intellectual Property

Unless otherwise stated, the PawTomated website, including its branding, logo, text, graphics, images and design, is owned by or licensed to PawTomated and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish or commercially exploit any part of our website or branding without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to or services provided by third parties.

These third-party websites and services are outside our control. We are not responsible for their content, availability, products, services or privacy practices.

If you choose to access a third-party website or service, you do so subject to that third party's own terms and policies.

11. Website Use

You agree to use the PawTomated website lawfully and responsibly.

You must not:

  • Use the website for fraudulent, unlawful or harmful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Upload or transmit malicious software, viruses or harmful code.

  • Interfere with the security or operation of the website.

  • Misrepresent your identity or provide false information.

  • Copy, scrape or exploit website content without permission.

  • Use the website in a way that could harm PawTomated, other users or third parties.

We may restrict or terminate access to our website where reasonably necessary.

12. Errors and Inaccuracies

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or delivery information.

We reserve the right to correct such errors and update information where necessary.

Where an error materially affects your order, we may contact you to discuss the available options, including cancellation and a refund where applicable.

13. Disclaimer

We aim to provide accurate and reliable information and services. However, our website and services are provided subject to applicable law and we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.

Nothing in these Terms excludes or limits any warranty, right or protection that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, PawTomated will not be liable for indirect or consequential losses arising from your use of our website or services.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and providing personal information, you acknowledge that your information may be processed as described in that policy.

If our website uses third-party service providers to operate or support the store, your information may also be processed by those providers where necessary to provide our services.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The most current version will be published on this page. Where required by law, we will provide notice of material changes.

Your continued use of the website after changes take effect may constitute acceptance of the updated Terms, where permitted by law.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the jurisdiction where PawTomated is legally registered and operates.

Any disputes will be handled in accordance with applicable laws and the rights of consumers under those laws.

Important: This section should be updated with the specific country or jurisdiction once your business is formally registered.

18. Contact Information

If you have questions about these Terms & Conditions or need support, please contact us:

PawTomated
Email: contact@pawtomate.com

Final Note

These Terms & Conditions are intended to provide general legal terms for the PawTomated website. Depending on where your business is registered and where you sell, you should ensure that your final legal pages are reviewed and adapted to comply with the consumer, privacy, tax and e-commerce laws that apply to your business.