Refund policy
PawTomated Returns & Refunds Policy
Last Updated: August 2026
At PawTomated, we want you and your pets to be happy with your purchase. This Returns & Refunds Policy explains how returns, exchanges and refunds are handled.
1. 30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it: unused, unworn, with any applicable tags attached, and in its original packaging. You will also need to provide your receipt or other valid proof of purchase.
2. How to Start a Return
To request a return, please contact us at:
Please include your order number and a brief explanation of why you would like to return the item.
If your return is accepted, we will provide instructions on how and where to send your item. Where applicable, we will also provide information about return shipping arrangements.
Please do not send items back to us before your return request has been approved.
3. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is damaged, defective, or you have received the wrong item, please contact us as soon as possible at contact@pawtomate.com so we can review the issue and work to resolve it.
Where possible, please include your order number and clear photographs of the item and any damage.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
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Perishable goods, such as pet food or other items that cannot safely be returned.
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Personalised or custom-made products.
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Personal care or hygiene-related items where a return is not suitable for health or hygiene reasons once opened or used.
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Hazardous materials, flammable liquids or gases.
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Gift cards.
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Sale or clearance items, except where a return, refund or other remedy is required by applicable law.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
5. Exchanges
If you would like a different item, size or variation, the quickest option may be to request a return for your original item.
Once your return has been accepted, you may place a separate order for the item you would like instead, subject to availability.
6. Your Legal Right to Cancel
If you are a consumer and applicable law gives you a legal right to cancel your purchase, this right is not affected by our 30-day returns policy.
For customers in the European Union, you may generally have a legal right to cancel certain online purchases within 14 days of receiving the goods, subject to applicable legal exceptions.
To exercise a legal cancellation right, please contact us at contact@pawtomate.com.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days, although the time it takes for the refund to appear in your account may depend on your bank or payment provider.
If 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
8. Contact Us
If you have any questions about returns, exchanges or refunds, please contact:
PawTomated
Email: contact@pawtomate.com
Thank you for shopping with PawTomated! 🐾